OceanlinkX - Request Account Deletion

HOW TO REQUEST DELETION

Send an email to support@senymaritime.com with:

Subject: Account deletion request

Body: "Please delete my OceanlinkX account."

(include the email address you used to sign in)

Send the request from the same email address you used to register —

this is how we verify it's really you. If that mailbox is no longer

accessible, contact us anyway and we will arrange another way to

verify your identity.

We confirm receipt within 1 business day and complete the deletion

within 30 days of verification.

WHAT IS DELETED

The following is permanently deleted:

• Your account profile (email, hashed password, display name, role)

• Your subscription and addon records

• All routers you adopted (router IDs, names, models, auth tokens)

• All router state snapshots — daily and monthly

• Audit log entries containing your personal identifiers

• Push notification tokens

• Crash logs linked to your account

WHAT IS RETAINED (and why)

A small amount of data may be kept for a limited time:

• Billing records (invoices / receipts) — kept up to 7 years for

tax compliance, as required by applicable law

• Anonymised crash data with no link back to your identity —

retained indefinitely for product improvement

• Backups containing your data — automatically purged within

90 days of deletion

PARTIAL DELETION (without deleting the account)

If you want to keep your account but delete specific data, email

support@senymaritime.com and tell us what to remove. For example:

• Delete all router snapshots (cloud history)

• Delete a specific router and its history

• Cancel an addon (data kept until expiry, then deleted)

LOCAL DATA ON YOUR DEVICE

OceanlinkX also stores data locally on your phone (router credentials,

hotspot users cache, manual reports). To delete this locally, either:

• Uninstall the app — Android wipes all local SQLite data automatically

• OR open the app, Settings → About → "Clear local data" (if available)

Local data is never sent to us unless you enabled the Remote Access

addon, so no separate cloud-side request is needed for it.

CONTACT

Account deletion requests: support@senymaritime.com

General privacy questions: see https://senymaritime.com/oceanlinkx/privacy

We respond within 1 business day (Monday to Friday, EU timezone).

OceanlinkX -

Request Account Deletion

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