OceanLinkX Voucher Generator — Support

Before Contacting Support

Please try the following first:

1. Restart the application
2. Update to the latest version available on GitHub
3. Review the in-app Help section and README documentation

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Common Issues

macOS: “Cannot verify developer”

On first launch, macOS may display a security warning.

To open the application:

• Right-click the app icon
• Select Open
• Confirm the prompt

This is a one-time action.
The application is signed with our verified Apple Developer ID (HN8N2UF9L6).

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License Key Activation Issues

Please verify that:

• Your internet connection is active during activation
• The license key was copied correctly without extra spaces
• The license has not already been activated on another device

Each license is valid for one device only.

If you need to transfer activation, contact support first.

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License Lost After Reinstalling the Operating System

Reinstalling macOS or Windows may change the device identifier used for licensing.

Please contact support and include:

• Your LemonSqueezy order number
• Your current operating system

We will assist with resetting the activation.

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MikroTik Connection Problems

Please verify:

• Router IP address
• Username and password
• API service is enabled on the router
  (default ports: 8728 or 8729 for SSL)
• Firewall rules allow access from your computer

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Refund Requests

Please review our Refund Policy:

Refund Policy

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Information to Include in Your Request

To help us diagnose the issue faster, please include:

• Operating system and version
  (macOS / Windows / Linux)
• Application version
  (example: v2.0.1)
• Description of the issue
• Screenshots, if applicable
• LemonSqueezy order number
  (for licensing-related requests)

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Commercial / Bulk Licensing

For:

• Commercial deployments
• Custom integrations
• Redistribution rights
• Enterprise licensing
• Bulk usage

Please contact us directly to discuss a commercial agreement.

Email: support@senymaritime.com

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